Case Study
Managed Hosting
Customer Overview
As they prepared to open a new American manufacturing facility, our client needed to match its processes to those already in place at their other American plants. The existing processes, however, were modeled and documented inconsistently from one facility to another, and often with different tools. With no templates or best practices in place, they lacked the definitions necessary to govern standardization. Moreover, their IT department was short on the experience and capacity needed to install, configure, and maintain a BPM platform.
As they prepared to open a new American manufacturing facility, our client needed to match its processes to those already in place at their other American plants. The existing processes, however, were modeled and documented inconsistently from one facility to another, and often with different tools. With no templates or best practices in place, they lacked the definitions necessary to govern standardization. Moreover, their IT department was short on the experience and capacity needed to install, configure, and maintain a BPM platform.
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A Sneak Peak in the Case Study
After training twenty-five of their key personnel during first two months of the project, we spent the following several months working closely with them, facilitating process decomposition and design, and demonstrating appropriate documentation. Together we created a standard set of tools and icons, as well as templates and best practices, to ensure and simplify consistency.
