Case Study
Card Transfer and Replacement Process
Customer Overview
After years of point-to-point integrations, our client was hindered by a fragile and inefficient infrastructure. Its shortcomings came to a painful head when they encountered problems issuing their replacement credit cards. A process that had typically taken twenty-four hours from the customer’s call to delivery of the new card was now frequently being delayed, sometimes considerably and at substantial cost in lost revenue, and some cards were never being delivered at all.
After years of point-to-point integrations, our client was hindered by a fragile and inefficient infrastructure. Its shortcomings came to a painful head when they encountered problems issuing their replacement credit cards. A process that had typically taken twenty-four hours from the customer’s call to delivery of the new card was now frequently being delayed, sometimes considerably and at substantial cost in lost revenue, and some cards were never being delivered at all.
Download Case Study
"*" indicates required fields
A Sneak Peak in the Case Study
Our client now has an automated process in place for getting replacement cards to their members promptly and dependably. Powered by robust, flexible integration and proven during a six-week trial period during which the client kept the workarounds available, the process’s reliability has now enabled the client to eliminate the previous compliance concerns altogether by closing the back doors, confident that they won’t be needed again.
